Frequently Asked Questions
Got Questions? We've Got Answers
Find answers to common questions about our healthcare website services, compliance, pricing, and more.
Getting Started
A typical GP surgery website takes 2-4 weeks from start to launch. This includes the setup phase, content migration, design customisation, testing, and approvals (no training required). More complex projects with multiple locations or custom integrations may take 4-6 weeks. We'll provide a detailed timeline during your initial consultation.
We'll need your practice branding (logo, colours), content for key pages (about, services, team), opening hours, contact details, and any existing patient forms. We'll guide you through the entire process and provide templates to make content gathering easy.
We can work either way. Many practices provide their own content, and we help refine it for the web. Alternatively, we can help migrate content from your existing website. All content is optimised for accessibility and SEO.
Absolutely. We design websites that complement your existing practice branding. If you're using NHS-approved templates or have specific brand guidelines, we'll ensure the website aligns perfectly with your visual identity.
Yes, we handle the content migration for you. We'll transfer your existing pages, text, images, and documents to the new website, adjusting formatting as needed to fit the new template. You just need to review and approve.
Once we've built your website on a temporary address and you've approved everything, we can go live within 24-48 hours. The domain switch is handled seamlessly with no downtime for your patients.
NHS & Compliance
Yes, all our websites are designed to meet NHS Digital standards and guidelines. Our NHS-compliant template is specifically designed to score highly on the NHS Benchmarking & Improvement audit tool—the same tool ICBs use to assess GP practice websites.
We build accessibility into every stage of our process. This includes proper heading structure, alt text for images, keyboard navigation, colour contrast ratios, and screen reader compatibility. We conduct thorough accessibility testing and can provide a detailed accessibility statement for your website.
Yes, we ensure all websites meet GDPR requirements. This includes proper cookie consent mechanisms, privacy policies, clear data processing information, and secure contact forms. We can also help you understand your data protection obligations as a healthcare provider.
Yes, we have experience integrating with NHS systems including NHS App, NHS Login, and various patient access portals. We can seamlessly connect your patients to essential online services.
Online Forms & Features
Yes, all online forms are fully customisable. Whether it's the Friends & Family Test, patient registration, prescription requests, or contact forms—you can add, remove, or modify questions to suit your practice's needs.
Absolutely. You can specify which email addresses receive form submissions. Different forms can go to different recipients—for example, prescription requests to your dispensary and general enquiries to reception.
Standard forms include: Friends & Family Test, Patient Registration, Update Your Details, Prescription Requests, Appointment Cancellations, and General Contact. We can also create custom forms for your specific requirements.
Yes, we offer an interactive practice boundary tool with postcode lookup. Patients can enter their postcode to instantly check if they're within your catchment area before attempting to register.
Technical & Hosting
Yes, all our packages include secure, UK-based hosting with 99.9% uptime guarantee. We handle all technical aspects including SSL certificates, backups, and security updates. Your website is hosted on enterprise-grade infrastructure designed for healthcare providers.
We monitor all websites 24/7 and are alerted immediately if there's an issue. Our team responds to critical issues within 1 hour. With our 99.9% uptime guarantee, downtime is extremely rare.
We handle updates for you so it’s effortless for your team. Email changes to us and we’ll publish same‑day (Mon–Fri). 2 hours of monthly support are included; larger updates are scheduled promptly.
Security is paramount for healthcare websites. We use SSL encryption, implement security headers, conduct regular security scans, and keep all software updated. We also perform regular backups stored in secure UK data centres.
Yes, you can keep your existing domain name. We'll help you transfer it or simply point it to your new website. The transition is seamless with no disruption to your patients.
Booking & Integrations
Yes — we integrate with EMIS, SystmOne, and Vision.
- Confirm your clinical system and booking settings.
- We enable online booking links on your site.
- Patients choose a slot and book 24/7.
Result: fewer calls and smoother reception workload.
Yes, our booking integrations connect directly with your clinical system for real-time availability. When a patient books online, it's immediately reflected in your appointments schedule. We work with your system supplier to ensure seamless integration.
Yes, we can add links and integration points to Patient Access, NHS App, and other patient-facing systems. This helps patients access their records, repeat prescriptions, and other services alongside your website.
No, all features are optional. If you don't use social media, we simply won't include those icons. The same goes for any other feature—you control what appears on your website.
Yes, the navigation menu is fully customisable. You can add, remove, or reorder menu items to match your practice's priorities and the services you offer.
Pricing & Payments
No. There's no binding contract and no minimum term. You can cancel anytime to stop future renewals.
First year (implementation and migration): £695 inc. VAT. This includes website design, setup, content migration, and first year hosting. From year 2 onwards: £495/year inc. VAT for hosting, maintenance, support (2h/month), SSL, and ongoing updates. Contact us for PCN and group discounts.
No hidden costs. First year is £695 inc. VAT (includes design, development, migration, and first year hosting). Year 2 onwards is £495/year inc. VAT (includes hosting, SSL, maintenance, and support). Optional extras like professional photography or advanced integrations are quoted upfront.
Yes, we offer significant discounts for PCNs and multi-practice groups based on the number of practices involved. Contact us for a custom quote using our tiered pricing structure.
No upfront payment. We build your site first, and you pay only when you approve it for launch. Renewals are billed annually 12 months after launch.
Support & Maintenance
Yes. First year (£695 inc. VAT) includes hosting, setup, and support. From year 2 onwards, hosting, maintenance and 2 hours of monthly support are included in the £495/year renewal (inc. VAT).
All packages include email support with response within 24 hours (often much faster). We also provide comprehensive documentation, quick guides, and an extensive support centre with how‑to tutorials.
- Email hello@clinicweb.uk or submit via Contact.
- Include page URL, exact wording, and any attachments.
- We confirm receipt and publish within 24–48 hours.
Urgent changes can be prioritised on request.
Our maintenance includes security updates, software patches, daily backups, uptime monitoring, SSL certificate management, and regular health checks. We proactively maintain your website so you don't have to worry about the technical details.
Yes. Your content is yours. If you decide to leave, we can provide an export of your site content on request.
Yes, you can upgrade or downgrade your package at any time. Upgrades take effect immediately, and downgrades apply from your next billing period. We're flexible and want to ensure you have the right solution for your needs.