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Case Study

Park Grove Surgery

UK • GP Surgery

Modern NHS-compliant website launched in January 2026. Part of our new professional template rollout, featuring one-click booking access, clear patient signposting, and mobile-first design that reduces reception calls.

Results

  • 40% reduction in phone calls
  • 98% accessibility score (WCAG 2.2 AA)
  • Sub-2 second page loads

Services Provided

Professional TemplateNHS ComplianceMobile-First Design

The Challenge

Park Grove Surgery had an outdated site that confused patients, high call volumes for simple tasks (repeat prescriptions, appointment booking), and accessibility issues affecting older patients.

Our Approach

We ran a rapid discovery sprint with clinical staff, mapped top patient journeys, and prioritised accessibility and one-tap actions. The solution combined a streamlined information architecture, prominent emergency/urgent guidance, integrated booking links, and clear service pages.

  • Discovery workshops with clinicians and admins
  • Prototype and quick usability testing with patient reps
  • Iterative build with accessibility and performance gates

Timeline

Discovery → Prototype → Build → Launch (1 week)

Technology & Standards

Next.jsServer-side renderingWCAG 2.2 AA patternsPerformance budgets

Before & After

Park Grove Surgery screenshot 1
"Since the new site launched, our reception team can focus on clinically urgent calls — routine requests are handled online. Patients frequently comment on how easy the site is to use."
Angela Reid
Practice Manager